Gantara Drive Terms of Service

1. About Gantara Drive

Gantara Drive is a cloud storage, file synchronisation, sharing and collaboration service provided by Gantara. Gantara Drive is a service provided by Dunetrails BV, a company incorporated under Belgian law with registered office at Schauwegemstraat 37, 9090 Merelbeke-Melle, Belgium and registered under company number 1032.145.326.

Gantara Drive allows users to store, synchronise, share and collaborate on files through web, desktop and mobile applications.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use Gantara Drive.

You are responsible for maintaining the confidentiality of your account credentials and for all activities performed under your account.

3. Your Content

You retain ownership of all files, documents, images and other content stored within Gantara Drive.

Gantara does not claim ownership of your content.

By using the service, you grant Gantara the limited rights necessary to store, process, transmit and display your content solely for the purpose of providing the service.

4. Privacy

Your use of Gantara Drive is subject to our Privacy Policy.

We do not sell customer data.

We do not use customer files, documents or stored content to train artificial intelligence models.

Customer content is processed solely for the purpose of delivering and maintaining the service.

5. Acceptable Use

You may not use Gantara Drive to:

• Violate any applicable law or regulation
• Store or distribute illegal content
• Infringe intellectual property rights
• Distribute malware, viruses or harmful software
• Engage in phishing, fraud, spam or deceptive practices
• Attempt to gain unauthorised access to systems or accounts
• Interfere with the operation or security of the platform

Gantara reserves the right to suspend or terminate accounts that violate these requirements.

6. Storage Limits and Fair Use

Each subscription plan includes specific storage and usage limits.

Customers may not intentionally abuse the service or use it in a manner that negatively impacts platform performance, security or availability for other users.

Gantara reserves the right to impose technical limitations or suspend accounts that exceed reasonable intended use.

7. Service Availability

We strive to provide a reliable and highly available service.

However, Gantara Drive is provided on an "as available" basis.

We do not guarantee uninterrupted availability, uninterrupted synchronisation, or error-free operation.

Service interruptions may occur due to maintenance, upgrades, security incidents, hardware failures, software defects, network failures or events beyond our reasonable control.

8. Backups and Disaster Recovery

Gantara maintains backup and disaster recovery procedures to support the continuity of the platform.

These measures are intended to restore services following significant infrastructure failures, security incidents or disasters.

Backups are not intended to serve as a personal backup solution, archive service or long-term retention platform.

Gantara does not guarantee the recovery of individual files, folders, previous file versions or data that has been deleted, modified or lost by a customer.

Customers remain responsible for maintaining independent backups of any content that is important to them.

9. Data Recovery Requests

In some circumstances, Gantara may attempt to assist with data recovery. However:

• Recovery is not guaranteed.
• Recovery may not be technically possible.
• Recovery may be limited by encryption, retention policies or system architecture.
• Recovery efforts may require a paid service engagement.

Gantara is under no obligation to provide file recovery services.

10. Customer Responsibilities

You are responsible for:

• Maintaining copies of important data
• Protecting your account credentials
• Keeping contact information up to date
• Ensuring your use complies with all applicable laws
• Reviewing and verifying shared access permissions

You are solely responsible for any content stored in your account.

11. Third-Party Integrations

Gantara Drive may support integrations with third-party products and services.

Such integrations are provided for convenience only.

Gantara does not own, control or operate third-party services and cannot be responsible for their availability, security, accuracy or performance.

Your use of third-party services is governed by the terms and policies of those providers.

12. Subscription, Billing and Payments

Paid subscriptions are billed in advance according to the billing cycle selected during purchase.

Subscription fees are non-refundable except where required by applicable law.

Failure to pay subscription fees may result in suspension or termination of your account.

Gantara reserves the right to modify pricing with reasonable prior notice.

13. Account Suspension and Termination

Gantara may suspend or terminate accounts that:

• Violate these Terms
• Violate applicable laws
• Threaten the security or operation of the platform
• Fail to meet payment obligations

Customers may cancel their subscription at any time.

Following cancellation or termination, customer data may be permanently deleted after a reasonable retention period.

Customers remain responsible for exporting and downloading their data before account closure.

14. Intellectual Property

The Gantara name, logo, website, software, user interfaces and other service components remain the property of Gantara and its licensors.

These Terms do not transfer any intellectual property rights to customers.

15. Disclaimer of Warranties

To the maximum extent permitted by law, Gantara Drive is provided "as is" and "as available".

Gantara makes no warranties regarding:

• Continuous availability
• Error-free operation
• Fitness for a particular purpose
• Compatibility with specific software or devices
• Recovery of lost data
• Prevention of all security incidents

Users access and use the service at their own risk.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Gantara shall not be liable for:

• Loss of data
• Loss of files
• Corruption of information
• Loss of business
• Lost profits
• Business interruption
• Indirect damages
• Consequential damages
• Special damages
• Incidental damages

The total liability of Gantara arising from or relating to the service shall not exceed the amount paid by the customer for the service during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

17. Changes to the Service

Gantara may modify, improve, replace or discontinue features of the service at any time.

We will make reasonable efforts to communicate significant changes when appropriate.

18. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on our website together with their effective date.

Continued use of the service after the effective date constitutes acceptance of the updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Belgium.

Any dispute arising from these Terms or the use of Gantara Drive shall be subject to the exclusive jurisdiction of the competent courts of Belgium.

20. Contact

Gantara
A service operated by Dunetrails BV

Schauwegemstraat 37
9090 Merelbeke-Melle
Belgium

Email: hello@dunetrails.com

Phone: +32 474 99 49 40